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Who Buys Source

According to a 2013 survey by Auto Laundry News, men account for 55% of the customers at free-standing lube businesses, while women make up 53% of the clientele at lube businesses that also offer auto repair services.

Auto Laundry News, 2013

According to the 2013 Fast Lube Operators Survey, conducted by the National Oil & Lube News, foreign-branded vehicles accounted for 51% of quick-lube facility customers, while consumers who drove domestic vehicles made up the other 49%. The study also showed that light trucks constituted 28% of the total, while 27% of the vehicles serviced at quick-lube shops were classified as luxury vehicles.

National Oil & Lube News, 2013

Profiling adults 18+ who had vehicle maintenance or repair work done at either a gas station/garage, car dealership or auto repair chain store in the previous year:

GfK MRI, 2012

Of those adults 18+ who had vehicle maintenance or repair work done at a gas station/garage in the past year, 53.3% were women and 46.7% were men.

GfK MRI, 2012

Adults 18+ who had vehicle maintenance or repair work done at a gas station/garage in the past year, by age group: 18-24, 10.7%; 25-34, 16.2%; 35-44, 17.3%; 45-54, 20.3%; 55-64, 16.9%; 65+, 18.6%.

GfK MRI, 2012

Adults 18+ who had vehicle maintenance or repair work done at a gas station/garage in the past year, by income bracket: $100,000+, 28.1%; $75-99,999, 14.9%; $60-74,999, 12.3%; $50-59,999, 8.1%; $40-49,999, 9.0%; $30-39,999, 9.2%; $20-29,999, 9.4%; under $20,000, 9.0%.

GfK MRI, 2012

Adults 18+ who had vehicle maintenance or repair work done at a gas station/garage in the past year, by race: White, 84.4%; Black, 6.6%; Other, 9.0%; Hispanic origin, 8.8%.

GfK MRI, 2012

Adults 18+ who had vehicle maintenance or repair work done at a gas station/garage in the past year, by region: Northeast, 25.1%; Midwest, 22.0%; South, 34.6%; West, 18.3%.

GfK MRI, 2012

Adults 18+ who had vehicle maintenance or repair work done in the past year at a gas station/garage, by marital status: Single, 23.9%; married, 57.4%; separated/widowed/divorced, 18.7%.

GfK MRI, 2012

Of those adults 18+ who had vehicle maintenance or repair work done at a car dealership in the past year, 52.0% were women and 48.0% were men.

GfK MRI, 2012

Adults 18+ who had vehicle maintenance or repair work done at a car dealership in the past year, by age range: 18-24, 8.4%; 25-34, 15.8%; 35-44, 17.8%; 45-54, 19.8%; 55-64, 18.1%; 65+, 20.1%.

GfK MRI, 2012

Adults 18+ who had vehicle maintenance or repair work done at a car dealership in the past year, by income level: $100,000+, 36.7%; $75-99,999, 17.3%; $60-74,999, 11.8%; $50-59,999, 7.9%; $40-49,999, 7.6%; $30-39,999, 7.0%; $20-29,999, 6.6%; under $20,000, 5.1%.

GfK MRI, 2012

Adults 18+ who had vehicle maintenance or repair work done at a car dealership in the past year, by race: White, 81.2%; Black, 8.3%; Other, 10.5%; Hispanic origin, 9.7%.

GfK MRI, 2012

Adults 18+ who had vehicle maintenance or repair work done at a car dealership in the past year, by region: Northeast, 18.9%; Midwest, 23.3%; South, 36.8%; West, 21.0%.

GfK MRI, 2012

Adults 18+ who had vehicle maintenance or repair work done in the past year at a car dealership in the past year, by marital status: Single, 19.6%; married, 63.8%; separated/widowed/divorced, 16.6%.

GfK MRI, 2012

Of those adults 18+ who had vehicle maintenance or repair work done at an auto repair chain store in the past year, 53.1% were women and 46.9% were men.

GfK MRI, 2012

Adults 18+ who had vehicle maintenance or repair work done at an auto repair chain store in the past year, by age group: 18-24, 14.8%; 25-34, 23.3%; 35-44, 18.8%; 45-54, 19.1%; 55-64, 12.3%; 65+, 11.7%.

GfK MRI, 2012

Adults 18+ who had vehicle maintenance or repair work done at an auto repair chain store in the past year, by income bracket: $100,000+, 28.4%; $75-99,999, 14.8%; $60-74,999, 11.7%; $50-59,999, 8.7%; $40-49,999, 8.4%; $30-39,999, 9.2%; $20-29,999, 9.1%; under $20,000, 9.7%.

GfK MRI, 2012

Adults 18+ who had vehicle maintenance or repair work done at an auto repair chain store in the past year, by race: White, 74.6%; Black, 11.5%; Other, 13.9%; Hispanic origin, 13.7%.

GfK MRI, 2012

Adults 18+ who had vehicle maintenance or repair work done at an auto repair chain store in the past year, by region: Northeast, 14.9%; Midwest, 20.7%; South, 39.7%; West, 24.7%.

GfK MRI, 2012

Adults 18+ who had vehicle maintenance or repair work done at an auto repair chain store in the past year, by marital status: Single, 29.6%; married, 52.4%; separated/widowed/divorced, 18.0%.

GfK MRI, 2012

When They Buy Source

April has been designated as National Car Care Month.

Car Care Council, 2014

According to a study by the Car Care Council, 1 out of every 2 drivers looking for seasonal vehicle maintenance does so in the spring.

Car Care Council, 2014

A study by National Oil & Lube News found that the average quick-lube customer changes his/her motor oil every 4,601 miles.

National Oil & Lube News, 2014

Based on research by IHS Automotive, the combined average age of all light vehicles on U.S. roads was 11.4 years at the beginning of 2014.

IHS Automotive, 2014

Why They Buy Source

A 2014 survey of more than 2,400 car owners, conducted by AutoMD.com, asked the respondents what would positively change the way they felt about auto repairs: A more transparent experience, 86%; speedier repairs, 8%; more pleasant customer service, 6%.

AutoMD.com, 2014

How They Buy Source

Among franchised new-car auto dealers, the average parts and service charge per customer repair order in 2013 was $250. The average parts and service charge per warranty repair order was $236.
 

National Automobile Dealers Association, 2014

Research by CarMD determined that the average vehicle repair cost for a check-engine-light problem in 2013 was $392.49, compared to $367.84 in 2012 and $333.93 in 2011 (the all-time high was $422.36 in 2006). Of the 2013 total, parts accounted for 60% of the amount, with labor accounting for the other 40%.

CarMD, 2014

Based on a survey of independent mechanical repair shops, the average ticket amount for customers in 2013 (top 4 responses): $200-$250, 15.2%; $250-$300, 21.0%; $300-$350, 14.8%; $350-$400. 12.8%. 

AutoInc., 2014

Based on research by CarMD, the average amount for check-engine-light repair costs in 2013, by region (with change from the previous year in parentheses): Northeast, $402.73 (+8.9%); Midwest, $368.04 (+9.3%); South, $391.39 (+5.1%); West, $404.53 (+5.2%).

CarMD, 2014

According to a survey by AutoInc. magazine, share of repair order amounts for customers at independent collision repair shops in 2013: $1-$1,500, 4.1%; $1,501-$2,500, 63.3%; $2,501-$3,500, 30.6%; more than $3,500, 2.0%. These body shops wrote an average of 132 repair orders a month in 2013, and 184 estimates.

AutoInc., 2014

States with the highest average costs for check-engine-light repairs in 2013: 1. North Carolina, $426.45; 2. Massachusetts, $424.55; 3. Delaware, $423.91; 4. New Jersey, $421.90; 5. Virginia, $421.49. States with the lowest average costs: 1. Nebraska, $323.57; 2. New Hampshire, $336.85; 3. West Virginia, $339.50; 4. Michigan, $339.63; 5. New Mexico, $351.86.

CarMD, 2014

The 2013 Fast Lube Operators Survey, done by the National Oil & Lube News, found that the average total ticket at quick-lube companies nationwide (which can include additional services such as air filter replacement, tire rotation, fuel injection cleaning, etc.) was $65.78, up slightly from $65.39 in 2012. The cost of a standard full-service lube-oil-filter/multi-check job was $37.95 in 2013.

National Oil & Lube News, 2013

What They Buy Source

Through its nationwide network of safety and emissions check stations, the Car Care Council determined that 79% of all vehicles needed some form of repair or maintenance in 2013. Among the problems identified, 22% of vehicles had low, dirty or leaking engine oil; 10% had worn windshield wiper blades; 20% had low or contaminated brake fluid; 9% had low, overfull or burnt transmission fluid; 15% had low or dirty power steering fluid, 16% had inadequate engine coolant; 17% needed new air filters; 12% had worn belts, 5% had worn hoses; 10% had batteries that were improperly secured; 9% had improperly inflated tires; 8% had tires with worn tread in need of replacement; 8% had headlights that needed to be replaced; and 8% had a "check engine" light illuminated.

Car Care Council, 2014

A study by AutoMD.com came up with the top 10 auto repair jobs of 2013, based on the number of consumer searches and requests for repair estimates made through their website : 1. Brake pads replacement; 2. Alternator replacement; 3. Water pump replacement; 4. Timing belt replacement; 5. Spark plugs replacement; 6. Fuel pump replacement; 7. Brake rotor replacement; 8. Radiator replacement; 9. Engine mount replacement; 10. Catalytic converter replacment.

AutoMD.com, 2014

According to research by CarMD, the 10 most frequent check-engine-light repairs in 2013: 1. Replace oxygen sensor(s); 2. Inspect for loose fuel cap and tighten or replace as necessary; 3. Replace catalytic converter(s); 4. Replace spark plug wires and spark plugs; 5. Replace mass air flow (MAF) sensor; 6. Replace ignition coil(s); 7. Replace ignition coil(s) and spark plug(s) if needed; 8. Inspect battery and charging system and repair/replace as necessary; 9. Replace exhaust gas recirculation (EGR) valve and clean all EGR ports; 10. Inspect faulty vacuum hose(s) and repair/replace as necessary.

CarMD, 2014

Based on a 2013 survey of independent auto mechanical repair businesses, conducted by AutoInc. magazine, 56% of ticket orders are typically for repairs, while 40% are for maintenance, and 4% are for other services.

AutoInc., 2014

According to a survey of independent collision repair shops, types of parts they use:  OEM, 50%;  OEM "seconds", 2%; OEM price match, 16%; certified aftermarket, 13%; non-certified aftermarket, 2%; remanufactured/reconditioned, 7%; recycled/used/salvaged, 12%.

AutoInc., 2014

According to a survey of independent collision shops, how the average repair ticket is broken down: Parts per repair order, 40%; labor per repair order, 44%; paint and materials per repair order, 11%; sublet, 5%.

AutoInc., 2014

According to a 2013 survey of quick-lube operators, conducted by National Oil & Lube News, the respondents' best-selling add-on services: Air filter replacement, 57%; fuel injection cleaning, 9%; wiper blade replacement, 9%; tire rotation, 8%; automatic transmission fluid exchange, 7%; additives, 6%; other, 4%.

National Oil & Lube News, 2013

Based on a survey by National Oil & Lube News, the overall breakdown of quick-lube shop motor oil sales, by category: Conventional, 49%; synthetic blend, 20%; full synthetic, 13%; high mileage, 9%; diesel, 4%; re-refined or "green," 4%; other, less than 1%. 

National Oil & Lube News, 2013

Based on 2013 research by National Oil & Lube News, brands of motor oil that are featured most often in quick-lube businesses: Pennzoil, 18%; Mobil, 15%; Valvoline, 9%; Castrol, 8%; Shell, 7%; Service Pro, 7%; Chevron, 6%; private label, 12%; other name brands, 10%; other, 8%.

National Oil & Lube News, 2013

Where They Buy Source

The top oil change/auto service chains, based on number of locations in 2014: 1. Wal-Mart Tire & Lube Express, 2,461; 2. Goodyear Tire & Service Network Outlets, 2,423; 3. TBC Retail Group (includes Tire Kingdom, National Tire and Battery, Merchant's Tire and Auto Center, Big O Tires, SpeeDee Oil Change and Tune Up, and Midas Auto Service Experts), 2,400; 4. Firestone Complete Auto Care, 2,216; 5. Meineke Car Care Center, 899; 6. Monro Muffler Brake & Service (also includes Mr. Tire, Treadquarters Discount Tire and Autotire Car Care), 882; 7. Pep Boys, 800; 8. Sears Auto Centers, 758; 9. Aamco Transmissions & Total Car Care, 714;  10. Quick Lane Tire & Auto Center, 695.

 

National Oil & Lube News, 2014

The top fast-lube chains, according to number of locations in 2014: 1. Jiffy Lube, 1,957; 2. Valvoline Instant Oil Change, 903; 3. Pennzoil 10-Minute Oil Change, 750; 4. Kwik Kar, 396; 5. Mobile 1 Lube Express, 314; 6. Valvoline Express Care, 308; 7. Havoline xpress lube, 300; 8. Express Oil Change & Service Center, 201; 9. Grease Monkey, 200; 10. Phillips 66, 186.

National Oil & Lube News, 2014

The percentage of franchised new-car dealers with on-site body shops increased to 36% in 2013, from 34% the previous year. Around 70% of franchised auto dealers had on-site body shops in 1974.

National Automobile Dealers Association, 2014

Business Trends Source

Total revenue for the U.S. automotive service and repair industry is forecast to increase 2.1% in 2014, and continue to improve year-over-year through 2019, according to a report by IBISWorld. The study predicts industry revenue will reach $59.5 billion in 2014.

IBISWorld, 2014

There were just over 16,900 fast-lube facilities in the U.S. in early-2014 (down approximately 1.5% from the previous year). Projections by the National Oil & Lube News call for sales to total around $11.4 billion in 2014.

National Oil & Lube News, 2014

Total new-car dealership body shop revenue rose to approximately $7.0 billion in 2013, up from $6.8 billion in 2012.

National Automobile Dealers Association, 2014

Based on research by CarMD, repair costs for vehicle check-engine-light problems increased 6.7% overall in 2013, which included a 13% uptick in labor costs and a 3% rise in the cost of parts.

CarMD, 2014

At franchised new-car dealerships in the U.S., total service and parts sales increased 5% to $84.6 billion in 2013. Parts accounted for $47.2 billion of the 2013 total, with labor accounting for the remaining $37.4 billion.

National Automobile Dealers Association, 2014

According to a survey by the Car Care Council, oil changes accounted for 62% of drivers' most recent vehicle service visits.

Car Care Council, 2014

According to a 2014 survey of more than 2,400 car owners, conducted by AutoMD.com, 83% of the participants said they have felt as though they were overcharged for vehicle service at a repair shop or dealership.

AutoMD.com, 2014

According to a survey of independent mechanical repair shops, the average number of vehicles serviced per month in 2013: Under 50, 8.6%; 51-100, 13.6%; 101-150, 16.9%; 151-200, 15.6%; 201-250, 14.0%; 251-300, 9.1%; 301-350, 7.4%; 351-400, 4.9%; more than 400, 9.9%.

AutoInc., 2014

Based on research by Body Shop Business magazine, the number of jobs per week done by body shops: 5 or less, 24%; 6-10, 33%; 11-15, 17%; 15-20, 8%; 20-30, 13%; more than 30, 5%.

Body Shop Business, 2014

According to an online survey of some 4,400 car owners, conducted by AutoMD.com, 64% of the respondents said they had put more than 100,000 miles on their vehicles, up from 47% in a similar survey in 2010. When asked the most important reason for holding on to their vehicles for over 100,000 miles, more of the participants cited their vigilance for repairs and service than any other reason.

AutoMD.com, 2014

Based on research by AutoInc. magazine, the average independent auto mechanical repair business owner is 54 years old, and has 34 years of experience. The typical owner of a collision repair shop is 53 years of age, with 33 years of experience.

AutoInc., 2014

According to a 2013 Auto Laundry News survey of fast-lube facilities, 80% of these businesses advertise in some way. Media used most often (more than one answer possible): Direct mail, 45%; newspapers, 45%; Yellow Pages, 43%; social media, 33%; radio, 31%; television, 12%; billboards, 10%.

Auto Laundry News, 2013

According to a survey of body shop operators, the respondents were asked how they market their services (more than one answer possible): Word-of-mouth, 88%; website, 57%; Yellow Pages, 44%; social media, 40%; community sponsorship, 38%; radio, 34%; direct marketing, 23%; television, 19%; billboards, 13%.

Body Shop Business, 2013

A 2013 survey by National Oil & Lube News determined that quick-lube facilities service an average of 37.8 cars per day (including inspections, repair work, etc.).

National Oil & Lube News, 2013

Based on the 2013 Fast Lube Operators Survey, done by the National Oil & Lube News, there are an average of 5.2 businesses overall (including quick-lube stores and other facilities) that offer oil changes within three miles of the typical fast-lube facility.

National Oil & Lube News, 2013

Misc Source

According to the J.D. Power and Associates 2014 Customer Service Index Study, which measures customer satisfaction of owners of 1-5-year-old vehicles who visit their dealers' service department for maintenance or repair work, the highest ranking luxury brands were: 1. Cadillac; 2. Audi; 3. Lexus; 4. (tie) Infiniti and Lincoln. The highest-ranking mass market brands were: 1. Buick; 2. Volkswagen; 3. (tie) GMC and MINI; 5. Chevrolet.

J.D. Power and Associates, 2014

According to research by the National Automobile Dealers Association, franchised new-car dealerships wrote an average of 14,002 vehicle repair orders in 2013.

NADA, 2014