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Who Buys Source

Profiling adults 18+ who used any overnight package/letter delivery service in the past 12 months:

GfK MRI, 2010

Of those adults 18+ who used any overnight package/letter delivery service in the past year, 50.7% were men and 49.3% were women.

GfK MRI, 2010

Adults 18+ who used any overnight delivery service in the past year, by age group: 18-24, 10.0% 25-34, 19.1%; 35-44, 20.9%; 45-54, 22.3%; 55-64, 15.8%; 65+, 11.9%.

GfK MRI, 2010

Adults 18+ who used any overnight delivery service in the past year, by income bracket: $100,000+, 37.3%; $75-99,999, 17.1%; $60-74,999, 11.3%; $50-59,999, 7.5%; $40-49,999, 6.8%; $30-39,999, 7.5%; $20-29,999, 5.5%; under $20,000, 7.0%.

GfK MRI, 2010

Adults 18+ who used any overnight delivery service in the past year, by race: White, 76.6%; Black, 10.6%; Other, 12.8%; Hispanic origin, 12.4%.

GfK MRI, 2010

Adults 18+ who used any overnight delivery service in the past year, by region: Northeast, 19.1%; Midwest, 18.7%; South, 36.7%; West, 25.5.%.

GfK MRI, 2010

Adults 18+ who used any overnight delivery service in the past year, by marital status: Single, 22.7%; married, 61.6%; separated/widowed/divorced, 15.7%.

GfK MRI, 2010


Why They Buy Source

Based on a 2010 survey of shipping customers, conducted by Parcel Industry magazine, possible reasons for changing their primary carriers: Needed to achieve better pricing, 50%; diversified to use more carriers, 16%; reduced the number of carriers used, 11%; re-bid transportation and a different carrier(s) won, 11%; changed level of service (i.e., air to ground), 7%; dissatisfied with service, 5%.

Parcel Industry, 2010


What They Buy Source

Domestic package delivery is the largest business segment for UPS, accounting for more than 60% of sales. FedEx Express is responsible for more than 60% of its company revenues.

Hoover's, 2010

Where They Buy Source

United Parcel Service (UPS) is the world's largest package-delivery company, with a volume of some 15 million packages and documents delivered per business day to more than 200 countries and territories. Its operations use a fleet of approximately 100,000 motor vehicles and about 500 aircraft. The company offers services such as logistics and freight forwarding through UPS Supply Chain Solutions, and less-than-truckload (LTL) freight transportation through UPS Ground Freight. Revenues for UPS totaled $45.297 billion in 2009, down 12.0% from the previous year.

Hoover's, 2010

FedEx Corporation's FedEx Express unit is the world's leading express transportation provider, delivering some 3.5 million packages daily to more than 220 countries and territories. Complementing the express delivery business, FedEx Ground provides ground delivery of small packages in North America, while less-than-truckload (LTL) carrier FedEx Freight hauls larger shipments. FedEx, with a fleet of more than 665 aircraft and 41,000 motor vehicles, generated sales of $34.734 billion in 2009, a 2.2% decrease over the prior year.

Hoover's, 2010

The United States Postal Service, an independent government agency, delivers approximately 177 billion cards, letters and packages each year to over 150 million addresses in the U.S. and its territories. The USPS generated revenues of $68.090 billion during fiscal year 2009, a 9.1% drop from the previous year. Mail volume also fell 13% from 2008.

Hoover's, 2010

According to a 2010 survey of shipping customers, conducted by Parcel Industry magazine, most use a combination of several carriers when sending small packages. Channels used mos often: UPS Ground, 89%; UPS Next Day, 81%; FedEx Ground, 78%; UPS 2-Day, 76%; FedEx Next Day, 74%; FedEx 2-Day, 66%; USPS Ground, 53%; USPS 2-Day, 35%; USPS Next Day, 32%; Regional Ground, 28%; Regional Next Day, 27%; Local Ground, 23%; Local Next Day, 22%; Regional 2-Day, 21%; Local 2-Day, 9%.

Parcel Industry, 2010

Business Trends Source

The U.S. express delivery industry includes about 12,000 establishments (single-location companies and units of multi-location companies) with combined annual revenue of more than $75 billion. The industry is divided into large networked couriers capable of nationwide and international delivery, and smaller local services that transport packages within a metropolitan area. The networked courier segment of the industry is highly concentrated and accounts for most of the industry's revenue; UPS and FedEx alone generate more than 80%. The local segment, which is much smaller, is highly fragmented.

Hoover's, 2010

Share of revenues for United Parcel Service, by business segment: Domestic Package Business, 62.1%; International Package Business, 21.4%; Freight and Supply Chain Solutions, 16.5%. 

Company Reports, 2010

Share of revenues for FedEx Corporation, by business segment: FedEx Express, 62.0%; FedEx Ground, 21.4%; FedEx Freight, 12.4%; FedEx Services (such as FedEx Office), 4.2%

Company Reports, 2010

Share of the U.S. domestic parcel market (express and ground): UPS, 48%; FedEx, 22%; DHL, 7%; other, 23%.

Company Reports, 2010

Misc Source

In a 2010 brand loyalty survey of parcel delivery service customers, FedEx ranked first, followed by UPS and the U.S. Postal Service.

Brand Keys Inc., 2010