||Apparel and Small Ticket Electronics Among Top Products Purchased on Smartphones/Tablets
Price, Type, Security Big Influences on Purchasing Via Mobile
Mobile shopping appears to be a fast growing trend, as nearly 9 in 10 (88.1%) Mobile Users say they regularly or occasionally research products on their smartphone or tablet. 66.5% also regularly or occasionally purchase products through the mobile channel, according to a recent survey conducted by Prosper Mobile Insights.
Those Mobile Users who have shopped at Best Buy in the past 90 days are most likely to regularly research and purchase products using a mobile device among Shoppers profiled. Amazon Shoppers also appear to have a knack for m-commerce. Although Target and Walmart Shoppers are less likely to participate in these shopping behaviors on a mobile device, a majority of each store's customers admit to at least occasional researching and purchasing.
Mobile shoppers are most likely to have bought apparel, entertainment items such as CDs, ringtones, or small ticket electronics such as a DVD player. Further, 1 in 10 says they've purchased big ticket electronics like televisions on their smartphone or tablet. For this analysis, Shoppers are defined as those who said they shopped at a particular retailer in the past 90 days. Select retailers profiled include Amazon, Best Buy, Target and Walmart.
Products Purchased on Smartphone/Tablet (Mobile Users 18+)
Apparel (40.5%) is also the most popular category to research on a mobile device, followed by big ticket electronics (38.7%) and smaller gadgets (37.8%). Although only 7.9% of Mobile Users say they purchased an appliance using a smartphone or tablet, 3 in 10 (31.7%) say they have researched these household electronics via mobile.
- Apparel: 29.9%
- Entertainment (CDs/DVDs/Books/etc): 23.2%
- Ringtones or other media for device: 20.1%
- Small ticket electronics: 19.5%
- Beauty products: 14.6%
- Gift cards: 11.9%
- Big ticket electronics: 10.4%
- Home décor: 8.8%
- Appliances: 7.9%
- Furniture: 6.1%
Naturally, price is a major deciding factor when choosing whether or not to purchase an item on a mobile device. The type of item and security of the site or application are just as relevant.
Considerations for Mobile Purchases (Mobile Users 18+)
Are there some items consumers just won't purchase on a mobile device? Two in 5 say they would never consider buying a large electronic item (40.9%) or furniture (38.7%) using their smartphone or tablet. However, almost as many (37.8%) admit they would consider purchasing all types of items through the mobile channel. Different retail shoppers appear to have different feelings: more Best Buy shoppers would consider purchasing a big ticket electronic device and Amazon shoppers are more likely to consider all types of items.
- The price of an item: 52.4%
- The security of the site/app: 51.8%
- The type of item being purchased: 50.0%
- The form of payment (credit/debit/other account): 47.0%
- The reputation of the site/app: 45.1%
- How easy the site/app is to use: 41.8%
"In the early years of e-commerce, many consumers were hesitant to click the 'purchase' button, but we can all agree the convenience of buying online has grown on us," said Pam Goodfellow, Consumer Insights Director at BIGinsight. "We expect the same for the growth of m-commerce: starting small, but once consumers find their comfort zones, mobile shopping will become a viable buying channel for a substantial proportion of the population."
Even though not all Mobile Users purchase from their devices, 2 in 5 (39.0%) are bringing their smartphone or tablet to the store in order to read product reviews to decide between products. Half of Amazon (52.4%) and Best Buy (50.5%) Shoppers follow suit. While "checking in" for discounts in a store is popular among 23.8%, those who've shopped Best Buy (38.9%) or Target (34.0%) recently are more likely to utilize this saving strategy.
(Source: BIGinsights, 09/05/12. More insights on Mobile Cross-Shopping are available here, free with registration.)
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