Friday, November 30, 2012 | Edited by Daniel Moores
||Tablets Capturing Newspaper Viewers
According to a recent comScore study, from its TabLens service, nearly 2 in 5 U.S. tablet owners read newspapers and/or magazines on their device in August, with 1 in 10 reading publications almost daily.
Analysis of readership activities across platforms revealed that Kindle Fire users displayed the strongest propensity for reading newspapers and magazines on their device.
Mark Donovan, comScore SVP of Mobile, says "...tablets are...redefining how people consume news and information...with the format more conducive to reading longer form content...in the case of online newspapers, tablets are now driving 7% of total newspaper page views...impressive...considering the relative infancy of the tablet space..."
In the three-month average period ending August 2012, 37.1% of tablet owners read a newspaper on their device at least once during the month, with 11.5% of tablet owners reading newspapers almost every day.
Kindle Fire users demonstrated the greatest tendency to read newspapers, with 39.2% doing so in August, slightly edging out iPad at 38.3%. NOOK Tablet owners boasted the greatest percentage of high-frequency newspaper readers with 13.4% doing so on a near-daily basis.
Magazines/periodicals showed even higher readership rates than newspapers with 39.6% of tablet owners reading magazines on their device during the month. Kindle Fire owners once again showed the highest readership rate at 43.9%, followed by iPad users at 40.3%.
Newspaper and magazine tablet audiences closely resembled one another in gender, age and household income distribution, says the report. Newspaper audiences were 17% more likely to be male compared to an average tablet owner (index of 117), while magazine audiences were 11% more likely to be male (index of 111).
People between the ages of 25-34 represented the highest share of readers, accounting for 27.4% of newspaper consumers, and 28.2% of magazine/periodical consumers. People age 35-44 accounted for 1 in 5 readers in both categories. More than half of readers had a household income of $75k or greater, while those in the highest income segment of $100k or greater skewed most heavily toward readership.
(Source: The Center for Media Research, 11/16/12)
||The 3 Worst Ways Companies Waste Money in Social Media
They say you learn something new every day...
And one of the things I recently learned was a new oxymoron: a social media budget. Because in most companies, it simply doesn't exist. They expect Fans, Followers, Likes and Pins to fall from the sky.
But that's not the worst part...
No, the worst part is when you see how companies actually spend a social media budget if they have it.
Because most of the time it's wasted on vanity metrics and hot trends.
And the problem typically resides with the HIPPOs (highest paid person's opinion), because the highest paid person is also (usually) the least knowledgeable and furthest away from the front lines.
Here are three of the worst ways that companies waste money in social media.
Money Waster #1: Squandering Your Offline Resources
One of the best ways to grow a social network is to funnel people from existing sources. That could mean your existing website traffic or email database. Or it could simply mean your foot-traffic and other offline sources.
This is the best source of visibility and awareness most companies have. But by overlooking a few key principles, they're wasting time, energy, effort and money.
For example, the typical offline, social media call-to-action (CTA) usually looks like stickers in a store window saying "People Love Us On Yelp."
In this case, all you're doing is promoting Yelp (and cluttering up your window). There's no CTA, and no customer benefit.
And this problem isn't isolated to small mom-and-pop shops either.
Large corporations and big ad agencies do this all the time on commercials. Next time you're interrupted during your favorite television show, count how many commercials show a Facebook icon, and...nothing else.
No Facebook page URL, no direct call-to-action, and no reason or incentive to actually get-off-the-couch and take action.
Again, all they're doing is promoting Facebook. And promoting Facebook is a terrible long-term strategy (which we'll discuss in Money Waster #3 below -- and why you should use email marketing instead).
Now compare this to a good example from a paper receipt that reads "Want 20% off? Go to Yelp and write a review. Bring it in with this coupon and receive a 20% discount." It has an extremely clear call-to-action, and a compelling reason to take action.
Now think about how powerful this is...
Customers are MUCH more likely to leave a negative review on Yelp than a positive one. But if you can incentivize people after a good experience, than you start to really harness the potential of customer-generated marketing.
Money Waster #2: Community Management Free-For-All
"The average, large company in the U.S. has 178 corporate-owned social media accounts," according to Marketing Pilgrim.
Contrary to popular belief, social media isn't free. So exactly who in your organization is responsible for managing 178 different social media accounts? Who's going to create new content for each, and respond to customers in a timely fashion?
The tiny, underfunded, understaffed Social Media department?
The cost associated with proper community management is significant. And for 178 different accounts, it's astronomical.
But that's not even the worst part...
You're also completely confusing your customers. Which accounts are they supposed to follow or interact with? Who do they respond to with general questions, product support, or service follow-up?
Countless psychological studies have shown that when people are presented with too many options, they freeze up and don't make a decision.
So they give-up completely, and are left with a bad taste in their mouth. Or instead of working through their customer support issues, they go trash your business on Yelp.
Money Waster #3: Facebook Double Taxation
It's been said that the definition of insanity is doing the same thing repeatedly but expecting different results.
Keep that in mind as you read the next few lines...
In the early 1990s, America Online (AOL) spent over $300 million in mailing CDs to everyone's mailbox. According to then-CMO Jan Brandt:
"At one point, 50% of the CDs produced worldwide had an AOL logo on it. We were logging in new subscribers at the rate of one every six seconds."
In a decade, AOL rose to over 25 million users -- an unbelievable number at the time. They were the hottest company in the world. And they began opening up new opportunities for brands to reach consumers.
Companies raced to build up their AOL brand pages, and you would see "AOL" all over the commercials.
But eventually it fell out of favor (like every social network to date), and lost users in droves. Those huge marketing investments companies made into AOL were wasted -- because it was a "closed system." All the data and user information belonged to AOL, not the companies who worked so hard to build it in the first place.
Today, we have the same exact thing going on with Facebook.
Companies love talking about "Likes" and promoting their pages wherever they can. But here's the problem...
Facebook is starting to double-tax you to reach your own fans. According to The New York Observer, "Facebook acknowledged it as recently as last week: messages now reach, on average, just 15 percent of an account's fans. In a wonderful coincidence, Facebook has rolled out a solution for this problem: Pay them for better access." As their advertising head, Gokul Rajaram, explained, if you want to speak to the other 80 to 85 percent of people who signed up to hear from you, "sponsoring posts is important."
So if you want to reach more of your own fans -- the ones you already spent time, money and energy acquiring in the first place -- you have to PAY AGAIN with advertising.
That doesn't seem very logical, does it?
Getting referral traffic from Facebook is great. And using it to reach new people, while also increasing engagement and retaining customers is good, too.
But don't throw a lot of money down the drain by investing in a closed system that you don't own or control.
If you're looking for awareness, then track visits, not "Likes." If you're looking for sales from repeat visitors, then use email marketing, not Facebook.
Because social media has changed the medium -- not the principles. And timeless marketing strategies still apply.
(Source: Brad Smith, Digital Marketing Consultant and Founder FixCourse, published in Social Media Today, 11/19/12)
||IAB Updates Mobile Metrics, Aims for Uniform Standards
The Interactive Advertising Bureau has released updated guidelines for measuring mobile Web advertising in conjunction with the Mobile Marketing Association and the Media Rating Council.
The new guidelines require client-side counting for mobile Web ad impressions to increase consistency with computer-based ad measurement and help to reduce discrepancies in mobile impression counts.
The proposed rules, which the IAB's Mobile Marketing Center of Excellence also worked on, highlight the importance of "viewable impressions," although not yet requiring them for the mobile Web. The Making Measurement Make Sense (3MS) initiative is moving toward a standard for counting exposures online in which a viewable impression is defined as at least 50% visible to the user for at least 1 second.
The IAB separately released SafeFrame 1.0, a set of technical specifications that allow advertisers to measure whether an impression is viewable. The trade group said the SafeFrame specifications would be critical for phasing in the 3MS standards.
Among other topics covered in the mobile measurement guidelines are measurement definitions, click measurement considerations, general reporting parameters and auditing recommendations. Public comment on the revised guidelines runs until Dec. 21. Feedback can be provided by emailing firstname.lastname@example.org. Input on SafeFrame should be sent to Chris Mejia at email@example.com.
Michael Becker, managing director, MMA North America, said the guidelines would make impression counts more robust and reliable. "Our objective is to ensure that mobile remains a valued component of the marketing mix with clear, actionable guidelines in place," said Becker. The MMA issued a study in August recommending that mobile should make up 7% of ad budgets, up from 1% now.
In other recent steps toward standardizing mobile advertising, the MMA in September issued mobile rich media metrics definitions, and the IAB finalized its API standards for rich media ads, dubbed MRAID 2.0, the same month.
(Source: Online Media Daily, 11/19/12. The guide is available at no charge here.)
Daily Sales Tip: Henry Ford is My Hero
I admire Henry Ford, not because he invented the automobile, because he didn't. (Karl Benz who later joined Gottlieb Daimler to form Mercedes Benz did in 1886.) Why I admire Henry Ford is for his development of the assembly line.
Henry Ford worked hard to create a system of building cars more quickly and efficiently than the way they were being built by others, one at a time. Ford's assembly line allowed his workers to build more cars and in a shorter period of time.
We can apply his concept to our daily sales tasks. Take time to get your systems in place for routine tasks like planning your week, sending thank-you notes, updating your CRM, copywriting, and especially writing proposals.
Put effort into creating a standard proposal template and save it, to save time later when modifying it for each advertiser.
If you are looking for a proposal template, see a sample on rab.com under the "Presentations" tab in the "For Radio Stations" section.
Source: John Potter, RAB)