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May Draws a Hurrah From Auto Manufacturers
Keywords: Autos-New Domestic | Autos-New Imported
Big Month Leads Analysts to Raise Full-Year Forecasts
Early readings of May U.S. auto sales are so strong that some analysts are raising their full-year forecasts by 200,000 units.
Forecasters are predicting a fifth straight month with an annual selling rate above 14 million.
"May sales are wonderful," said Stacey Gillman Wimbish, president of the 18-store Gillman Cos. in Houston. |
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Massive Wave of Product Launches on the Horizon
Keywords: Automotive
With products ranging from the next-generation Chevrolet Silverado pickup to an all-new Infiniti electric vehicle, the U.S. auto industry will see a potentially record flood of new products roll into dealer showrooms by 2016.
According to the new "Car Wars" study by Merrill Lynch, the assault will hit its peak in the 2014 and 2015 model-years when manufacturers are planning to introduce 105 new cars, trucks and crossovers. |
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More Dealers Offer Trade-In Protection After Automakers Shelve It
Keywords: Automotive
Some dealership groups are starting to offer trade-in protection to car buyers, a concept that until recently only had been offered by automakers, such as Hyundai and General Motors.
"Five years from now this is going to be just another F&I product, like GAP or service contracts," said Randy Hoffman, executive director of Ed Morse Automotive Group in Fort Lauderdale, Fla. |
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Research Quick Hits
Serta is the new king of U.S. mattress sales, knocking Sealy from the lofty perch it had held for some 40 years. To read more
The drive-thru didn't start among burger chains -- nor will it stay there. McDonald's Ray Kroc borrowed the idea from a Fotomat, and now designer coffee brands, fast-casual chains and convenience stores are finding success with drive-thrus, driving sales up 3% in 2011. To read more
With more than 60 million Americans forecast to own a tablet computer by the end of this year, retailers say tablets are driving an increasingly larger share of their web revenue. To read more
A cottage industry has sprung up for products that help frazzled fliers deal with the myriad rules and fees that come with air travel. To read more
While women continue to make inroads into prestigious, high-wage professions dominated by men, more men are reaching for the dream in female-dominated occupations that their fathers might never have considered. To read more
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Daily Sales Tip: The Post-Sale 'Check-Up'
It's always a good idea to schedule "check-ups" after a sale is made. These meetings can be formal or informal, and can take place face-to-face or over the phone. Not only are these post-sale steps effective for providing service after the sale, they should be talked about in the pre-sale stages to help in the closing.
Scheduling "post-buy meetings" before the closing sends a clear signal to prospects that you're not going to run away and that a "partnership" is actually beginning. You may separate yourself from the competition by developing better strategies and processes for the after-sale process.
It's the best way to make sure the customer is happy with the product and to get feedback on ways you could improve.
Source: John R. Graham, president of Graham & Associates
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