(Source: The Detroit News, by Melissa Burden, 07/07/14) ... Read More
Some States More Expensive Than Others for Car Repairs
It's never a good sign when the check engine light appears on your vehicle's dashboard. And for some areas of the country, particularly along the Eastern Seaboard, having the problem diagnosed and repaired can be more costly than others.
Cadillac, Buick Lead Customer Service Rankings in J.D. Power Study
The percentage of vehicle owners with complimentary or prepaid vehicle maintenance packages has more than doubled during the past five years, which benefits dealers and manufacturers through higher loyalty and repurchase rates, according to the J.D. Power 2014 U.S. Customer Service Index (CSI) Study.
The study measures customer satisfaction with service at a franchised dealer facility for maintenance or repair work among owners and lessees of 1- to 5-year-old vehicles, with two General Motors brands -- Cadillac and Buick -- topping the lists of luxury and mass market nameplates.
(Source: The Detroit Bureau, by Paul A. Eisenstein, 04/09/14) ... Read More
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