Sales Tip - Handling Questions
If you don't know the answer to a question, do not guess. People will ask you tough questions, and you may not always know the answer. The person asking you may be testing you, knowing the answer full well. And if you fumble, it's very hard to rebuild credibility. Do not guess.
Answer questions directly and clearly. If you are asked a question and you give a "politician's answer" -- in other words, if you don't answer the question -- your credibility will decline, and you will hurt your chances of making the sale.
Source: Tom Szaky, chief executive of TerraCycle