Advertising doesn’t sell…
The purpose of advertising is to sell products.
People respond to needs, not ads.
I think that’s worth repeating: People respond to needs, not ads. We call the discovery of these needs “triggering events.” Something happens that causes you to need a particular product or service. For example, you have a car accident. Suddenly you need car repairs, towing services, medical attention – all triggered by an event.
The flow of buying looks like this:
Discover a Need (triggering event)
Evaluate Options (review your mental card file of what you know)
Resolve Doubts (compare options based on what you know about them)
Purchase (make your selection)
Sadly, I have set myself up for failure many times by allowing clients to believe the job of advertising was to sell. It’s not. The job of advertising is to make products and services known before they are needed; so when consumers are in the “evaluate options” phase of the buying cycle, your client has a chance at earning their business.
Advertising can make the connection, but the client has to make the sale. If you don’t clarify this, and set the expectations properly, you’re likely to hear these words at some point in your career: “I tried advertising once and it didn’t work.”
Teaching clients the purpose of advertising, how to advertise, and what to expect when they advertise is an advanced consulting skill that can set you apart as an expert.
Jeff Schmidt is the SVP of Professional Development for the RAB. You can reach him at firstname.lastname@example.org or connect with him on Twitter and LinkedIn.
Source: Jeff Schmidt, RAB