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RAB Research Archive

Digital banking is hot, but don't close branches yet



Though branches still offer some value for consumers, comfort with using automation and non-traditional financial firms for banking transactions continues to gain traction. This change in consumer behavior requires attention from the banking community, especially those firms that hope that the movement to digital solutions will either slow or stop altogether. This isn’t going to happen.

Source: The Financial Brand



View or Download: https://thefinancialbrand.com/65846/digital-banking-branches-voice-billpay-trends/

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