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RAB Research Archive

North America Airline Customer Satisfaction improves for 7th consecutive year, J.D. Power finds



Airline investments in newer planes, improved customer satisfaction with overhead storage compartments and cheaper fares have driven a seventh straight year of improved customer satisfaction, according to the J.D. Power 2018 North America Airline Satisfaction StudySM. Overall passenger satisfaction with airlines improves to 762 (on a 1,000-point scale) in 2018, a record high.

Source: J.D. Power



View or Download: http://www.jdpower.com/press-releases/jd-power-2018-north-america-airline-satisfaction-study

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