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RAB Research Archive

The top 3 home improvement retailers for customer satisfaction are...



Menards ranks highest in customer satisfaction among home improvement retailers for the first time, according to the J.D. Power 2018 Home Improvement Retailer Satisfaction Study. The Wisconsin-based company, which operates 300 stores in the Midwest, performs particularly well in the merchandise, price, and sales/promotions area of the study. Menards had an overall score of 836 (out of 1,000). The family-owned regional chain was followed by Ace Hardware (with a score of 832) and Lowe's (828).

Source: Chain Store Age



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