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RAB Research Archive

U.S. pharmacies raise bar for customer satisfaction, setting stage for fierce competition in digital/mail order market, J.D. Power finds



The U.S. pharmacy industry, historically one of the most customer-centric industries measured by J.D. Power, continues to set a high bar for delivering superior levels of customer satisfaction in both the brick-and-mortar and mail order segments, according to the J.D. Power 2018 U.S. Pharmacy Study,SM released recently. Among the key factors driving the highest levels of customer satisfaction are the availability of health and wellness services in brick-and-mortar pharmacies and the timeliness of delivery for mail order pharmacies.

Source: J.D. Power



View or Download: https://www.jdpower.com/business/press-releases/2018-us-pharmacy-study

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