RAB Research Archive

Where the best restaurants rank in customer service



Sometimes we talk about automation like it’s a magic Matrix pill. An ultra-tight labor market and wage increases are boxing quick-serves into an interesting conundrum. Can you survive the added labor costs, but still guard customer experience? Everyone wants to be the next Chick-fil-A. Yet that kind of ingrained culture took decades to build, and now it just feeds itself.

Source: QSR



View or Download: https://www.qsrmagazine.com/fast-food/where-best-restaurants-rank-customer-service

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