Radio Drives Store Traffic - Radio Matters Blog
Consumers today continue to shop and buy at brick and mortar locations, despite the surge of online shopping. In fact, according to a survey released by GroundTruth, a global location tech company, 38% of consumers believe they spend more money in-store. What influences that spend? The experience. According to an article published in Forbes earlier this year, what will be critical for the retail industry is "the customer experience." The same rings true for automotive. An Autotrader study found that 54% of consumers would buy from a dealership that offers their preferred experiences, regardless of cost. When it comes to the QSR (quick service restaurant) industry, the experience is key. The interaction customers have with the employees is just as important as the food that is being served.
ANNETTE MALAVE, SVP/INSIGHTS, RAB
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