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The World Wide Web turned 34 on March 12, 2023.  In this relatively short period of time, "going online" has become an integral part of many Americans' daily lives – at work, at home, and at leisure.  We now have a generation of consumers who never know life without being online, and even older segments of the population have incorporated the Internet into their routines.

From the PC as geek "toy", desktops, laptops, mobile phones and tablets have evolved into essential tools.  Consumers routinely seek out audio and editorial content online.  Ever-faster connections have led to the rise of online as a primary vehicle for video entertainment – to the point where the computer and mobile devices are now referred to as "second" and "third screens" respectively.

The Internet grew rapidly since its invention and in more recent years has been accompanied by the rise of mobile connectivity:

  • As of February 2022, there are an estimated 307.2 million active internet users in the United States.
    • Cellular mobile connections: 353.5 million
    • Active social media users: 270.1 million 

(Source: We Are Social; Hootsuite; DataReportal, Digital 2022: The United States of America)

  • Share of U.S. adults who subscribe to the internet in 2021 by age:
    • 18-29: 99%
    • 30-49: 98%
    • 50-64: 96%
    • 65+: 75%

(Source: Pew Research Center; 2021)

  • 90% of U.S. households get internet service at home.

(Source: Leichtman Research Group, December 2022)

  • 59% of adults with an internet service at home watch video online daily.

(Source: Leichtman Research Group, December 2022)

  • Individuals ages 65+ account for 34% of those that do not get an internet service at home.

(Source: Leichtman Research Group, December 2022)

  • 89% of all households get a broadband internet service.

(Source: Leichtman Research Group, December 2022)

  • 84% of social media marketers say social media will become consumers preferred channel for customerservice in 2023.

(Source: Hubspot Blog Research, Social Media Trends 2023 Report)

  • 68% of homeowners have usage of the internet.

(Source: MRI-Simmons 2023 Spring Doublebase)

  • 16% of U.S. social media users spend more than 4 hours a day on social media.

(Source: GWI Core Q1 2023)

  • 53% of consumers say their social media usage has been higher over the last two years than the previous two years.

(Source: The Sprout Social Index, Break Through, 2023)

  • As of January 2023, approximately 92% of individuals in the United States accessed the internet - up from nearly 75% in 2012.

(Source: Statista, January 2023)

  • 59% of social media users have said they will use the same number of social media platforms in the next 6-12 months.

(Source: Nielsen 2023 Consumer Survey Report)

  • 24% of social media users have said they will use fewer social media platforms in the next 6-12 months.

(Source: Nielsen 2023 Consumer Survey Report)

  • 17% of social media users have said they will use more social media platforms in the next 6-12 months.

(Source: Nielsen 2023 Consumer Survey Report)

  • Number of internet and social media users in the United States as of January 2023 (Millions):
    • Internet Users - 311M
    • Social media Users - 246M

(Source: Statista, January 2023)

  • Consumers primary reasons for following a brand on social media:
    • To stay informed about new products or services - 68%
    • To have access to exclusive deals or promotions - 46%
    • To content they post is enjoyable and entertainment - 45%
    • To engage with the community or customers - 28%
    • Because their values or mission aligns with mine - 21%

(Source: The Sprout Social Index, Break Through, 2023)

  • How quickly consumers expect a response from brands on social media:
    • Within minutes - 16%
    • Within 1-2 hours - 23%
    • Same day - 30%
    • Within 2 business days - 19%
    • Response time does not matter - 12%

(Source: The Sprout Social Index, Break Through, 2023)

  • The most memorable brands on social media...:
    • Respond to customers - 51%
    • Prioritize original content over following trend topics - 38%
    • Prioritize engaging directly with their audience vs. publishing a lot of content - 37%
    • Publish timely, on-trend content - 33%
    • Highlight the stories of audiences over their audiences over their own products/services - 28%
    • Take risks with their content - 26%
    • Collaborate with content creators and influencers - 25%
    • Speak out about causes and news that align with their values - 25%

(Source: The Sprout Social Index, Break Through, 2023)

  • How consumers feel about brands using AI in social media:
    • 42% are slightly or very apprehensive
    • 34% are neutral
    • 24% are slightly or very excited

(Source: The Sprout Social Index, Break Through, 2023)

  • Most used websites and online services used in the U.S., as of December 2023:
    • Search engines - 97%
    • Social media websites and apps - 60%
    • Online stores - 56%
    • Video websites and apps - 54%
    • Company websites and apps - 38%
    • News websites and apps - 32%
    • Blogs - 17%
    • Newsletters - 16%
    • None of the above - 2%

(Source: Statista, December 2023)

  • Internet Service Providers used in Households:
    • Xfinity/Comcast – 22%
    • Spectrum – 21%
    • AT&T Internet – 13%
    • Verizon/Fios by Verizon – 9%
    • Cox – 4%
    • CenturyLink – 3%
    • Optimum – 2%
    • Frontier – 2%
    • America On-Line (AOL) – 1%
  • (Source: MRI-Simmons 2023 Spring Doublebase)

    Twitter users by gender and whether they expect to be on the platform in a year from now:

    • Extremely/Very:
      • Total - 40%
      • Men - 47%
      • Women - 31%
    • Somewhat:
      • Total - 35%
      • Men - 32%
      • Women - 39%
    • Not very/Not at all:
      • Total - 25%
      • Men - 20%
      • Women - 30%

    (Source: MediaPost, Survey of U.S. adults conducted March 13-19, 2023)

    Percentage (%) of generations who agree with the following:

    • "I worry I spend too much time on social media":
      • Gen Z - 35%
      • Millennials - 26%
      • Gen X - 21%
      • Boomers - 16%
    • "I am using social media less than I used to":
      • Gen Z - 21%
      • Millennials - 22%
      • Gen X - 21%
      • Boomers - 21%

    (Source: GWI, Social Media by generation, September 2023)

    Percentage (%) of social media users, by generation, who say they mainly use platforms for the following reasons:

    • Keeping in touch with friends/family:
      • Gen Z - 46%
      • Millennials - 49%
      • Gen X - 55%
      • Boomers - 60%
    • Filling spare time:
      • Gen Z - 42%
      • Millennials - 38%
      • Gen X - 36%
      • Boomers - 34%
    • Finding content:
      • Gen Z - 34%
      • Millennials - 31%
      • Gen X - 28%
      • Boomers - 24%
    • Seeing what's trending/what's being talked about:
      • Gen Z - 32%
      • Millennials - 30%
      • Gen X - 27%
      • Boomers - 22%
    • Reading news stories:
      • Gen Z - 31%
      • Millennials - 36%
      • Gen X - 39%
      • Boomers - 41%

    (Source: GWI, Social Media by generation, September 2023)

    Percentage (%) of social media users, by generation, who say they follow these certain accounts:

    • Family, friends, or other people you may know:
      • Gen Z - 47%
      • Millennials - 47%
      • Gen X - 50%
      • Boomers - 53%
    • Entertainment, memes, or parody accounts:
      • Gen Z - 37%
      • Millennials - 30%
      • Gen X - 20%
      • Boomers - 13%
    • Actors, comedians, or other performers:
      • Gen Z - 36%
      • Millennials - 31%
      • Gen X - 23%
      • Boomers - 16%
    • Bands, singers, or other musicians:
      • Gen Z - 32%
      • Millennials - 28%
      • Gen X - 22%
      • Boomers - 17%
    • Influencers or other experts:
      • Gen Z - 28%
      • Millennials - 24%
      • Gen X - 18%
      • Boomers - 11%
    • TV Shows or channels:
      • Gen Z - 26%
      • Millennials - 30%
      • Gen X - 27%
      • Boomers - 24%

    (Source: GWI, Social Media by generation, September 2023)

    Adult ownership of cell phones has also soared:

    • As of 2023, 94% of U.S. adults have a smartphone.
      • 72% of households only have a cell phone and no landline.

    (Source: MRI-Simmons 2023 Spring Doublebase)

    • In 2023, there were about 337 million mobile internet users in the U.S.

    (Source: Statista, October 2023 )

    • 64% of U.S. adults have used their smartphone for online shopping in the past year

    (Source: Statista Global Consumer Survey, April 2022)

    • In Q2 2021, online orders placed from a smartphone had an average value of $134.39

    (Source: Monetate; Kibo, EQ2 2021)

    • In April 2023, Google accounted for 95% of the mobile search market in the United States.

    (Source: Statista, May 2023)

    Social media use plays a big part in American lives today

    • An estimated 235MM people 12+ are using social media in 2023

    (Source: The Infinite Dial 2023 - Edison Research/Wondery/ART19)

    Social Media Usage by demographic:

    • Total
      • Facebook - 61%
      • Instagram - 44%
      • TikTok - 33%
      • Pinterest - 31%
      • Snapchat - 27%
      • Twitter - 27%
    • Hispanics
      • Facebook - 64%
      • Instagram - 42%
      • TikTok - 34%
      • Snapchat - 29%
      • Pinterest - 23%
      • Twitter - 20%
    • African-Americans
      • Instagram - 61%
      • Facebook - 56%
      • TikTok - 48%
      • Pinterest - 42%
      • Twitter - 38%
      • Snapchat - 25%

    Social media platform used most often by demographic:

    • Total
      • Facebook - 46%
      • Instagram - 18% 
      • TikTok - 14%
      • Snapchat - 6%
    • Hispanics
      • Facebook - 48%
      • Instagram - 23%
      • TikTok - 12%
      • Snapchat - 5%
    • African-Americans
      • Facebook - 34%
      • Instagram - 28%
      • TikTok - 22%
      • Snapchat - 2%

    (Source: The Infinite Dial 2023, A Look at African-Americans & Hispanics)

    • Most used social media platforms among 16-64 year olds in the U.S.:
      • Facebook - 74.2%
      • Facebook Messenger - 61.1%
      • Instagram - 60.7%
      • TikTok - 42.4%
      • Twitter - 41.8%
      • IMessage - 40.2%
      • Pintrest - 39%
      • Snapchat - 38.7%
      • LinkedIn - 28.7%
      • WhatsApp - 28.6%

    (Source: We Are Social; Hootsuite; DataReportal, Digital 2021: July Global)

    • Platforms that are more effective for building an active community on social media:
      • Instagram - 25%
      • Facebook - 25%
      • YouTube - 15%
      • TikTok - 10%
      • Twitter - 7%
      • LinkedIn - 6%

    (Source: Hubspot Blog Research, Social Media Trends 2023 Report)

    • U.S. social media users agree:
      • That social media companies should do more to protect data - 34%
      • That they try to limit their time on social media - 34%
      • They prefer sharing content with friends/relatives privately - 32%
      • That social media helps them feel more connected to other people - 32%
      • That they are using social media less than they are used to - 26%
      • That they think social media is good for society - 18%
      • That they feel left out if they don't check social media often - 14%
      • They've posted comments that they would never say in real life - 9%
      • That they are more vocal about brands because of social media - 9%

    (Source: GWI USA Q1 2023)

    • Favorite social media platforms by U.S. users:
      • Facebook - 27%
      • Instagram - 16%
      • TikTok - 14%
      • iMessage - 6%
      • Facebook Messenger - 5%
      • Twitter - 5%
      • Pintrest - 4%
      • Snapchat - 4%
      • WhatsApp - 4%
      • Redditt - 4%

    (Source: GWI Core Q1 2023)

    • How U.S. users support content creators:
      • By consuming their content - 44%
      • By sharing their channel - 34%
      • By giving feedback - 24%
      • By buying their products/services - 14%
      • By paying for a regular subscription - 13%
      • By sending a virtual tip - 8%

    (Source: GWI Core Q1 2023 and GWI Zeitgeist January 2023)

    • How U.S. internet users find out about brands/products:
      • Ads on social media - 31%
      • Social media post - 28%
      • Sponsored post on social media - 17%
      • Blogs/Vlogs - 7%
      • Expert/Specialist review sites - 7%
      • Celebrity endorsements - 6%

    (Source: GWI USA Q1 2023)

    • Percentage (%) of those who have a profile on a certain platform:
      • Facebook - 93%
      • Facebook Messenger - 86%
      • Instagram - 66%
      • LinkedIn - 64%
      • YouTube - 61%
      • Twitter - 53%
      • Pinterest - 52%
      • Nextdoor - 38%
      • Snapchat - 34%
      • WhatsApp - 29%
      • Reddit - 22%
      • MySpace - 19%
      • Twitch - 10%
      • Post - 6%
      • BeReal - 4%
      • Mastodon - 4%
      • Clubhouse - 3%

    (Source: JacobsMedia Techsurvey 2023, Radio in the Post-Pandemic Era)

    • Percentage (%) of those who use these platforms daily:
      • Facebook - 74%
      • Facebook Messanger - 39%
      • Instagram - 47%
      • LinkedIn - 12%
      • YouTube - 37%
      • Twitter - 32%
      • Pinterest - 12%
      • Nextdoor - 24%
      • Snapchat - 29%
      • WhatsApp - 17%
      • Reddit - 23%
      • MySpace - 2%
      • Twitch - 12%
      • Post - 31%
      • BeReal - 34%
      • Mastodon - 17%
      • Clubhouse - 18%

    (Source: JacobsMedia Techsurvey 2023, Radio in the Post-Pandemic Era)

    • Most popular reasons for global internet users to use social media as of Q2 2021:
      • Staying in touch with friends/family - 48%
      • Filling spare time - 36%
      • Reading news stories - 35%
      • Finding funny or entertaining content - 31%
      • Seeing what's being talked about - 29%

    (Source: We Are Social; GlobalWebIndex; Hootsuite; DataReportal, Digital 2021: October Global Statshot Report)

    • Percentage on different generations consuming news on Social Media:
      • Generation Z – 35%
      • Millennials – 32%
      • Boomers – 21%
      • Generation X – 8%

    (Source: Digital media trends, 15th edition, April 2021)

  • On social media platforms, these generations would rather see ads personalized to their likes and activity than generic ones:
    • Generation Z – 62%
    • Millennials – 72%
  • (Source: Digital media trends, 15th edition, April 2021)

  • Leading social media platforms used by small businesses to advertise:
    • Facebook - 66%
    • YouTube - 42%
    • Instagram - 41%
    • Snapchat - 15%
    • TikTok - 12%
  • (Source: The Manifest 2021 Small Business Survey)

  • Different activities that people engage in with social media (%):
    • Read or watch news – 27%
    • Listen to music – 28%
    • Watch TV shows and movies – 23%
    • Shop – 17%
    • Play video games – 22%
    • Watch sports – 13%
  • (Source: Digital media trends, 16th edition, March 2022)

  • Percentage of consumers, by generation, who search for brands on social media more often than search engines:
    • Gen Z (18-24) – 36%
    • Millennials (25-34) – 22%
    • Gen X (35-54) – 21%
    • Boomers (55+) – 6%
  • (Source: Hubspot Blog Research, Social Media Trends 2023 Report)

    Clubhouse made it's debute in April 2020 and is an invite-only, audio-based social media platform.

    • There are 10MM weekly active global users

    (Source: Influencer Marketing Hub; CNBC; Statista, April 2021)

    • In June 2021, Clubhouse was downloaded about 8MM times

    (Source: AppMagic, July 2021)

    Top 5 trending topics on Clubhouse worldwide (in millions)

    • Sales - 564
    • Social media - 532
    • Deep Tech - 528
    • Startups - 464
    • Business - 194 

    (Source: britopian.com & Brandwatch, June 2021)

    Amount of time A18+ use Clubhouse 

    • At least once a day - 44%
    • At least once a week - 28%
    • At least once a month - 15%
    • Less than once a month - 13%

    (Source: Edison Research; Inside Radio, May 2021)

    • In Q1 2022, TikTok had 188MM downloads
      • Q1 2021, TikTok had 177MM downloads

    (Source: Sensor Tower, August 2022)

    • TikTok has an estimated 1 billion monthly active users

    (Source: DemandSage, August 2022)

    • In August 2022, the daily minutes each visitor spent on TikTok was 95 minutes

    (Source: Sensor Tower, August 2022)

    Most popular TikTok content categories globally (in billions) as of July 2020:

    • Entertainment - 535
    • Dance - 181
    • Pranks - 79
    • Fitness/Sports - 57
    • Home reno/DIY - 39

    (Source: Mediakix, July 2020)

    Distribution of TikTok users in the U.S. in 2023, by age group:

    • 18-24 - 37%
    • 25-34 - 33%
    • 35-44 - 16%
    • 45-54 - 8%

    (Source: Mega Digital, December 2023)

    As online populations continue to grow, and time spent with digital media, marketers are diverting more of their ad budgets to online, with digital advertising becoming the #1 media category. 

    • As of Q2 2022, retail e-commerce sales in the U.S. has accounted for over 257.3 billion

    (Source: US Census Bureau, Quarterly Retail E-commerce Sales in the United States, August 2022)

    • YouTube Shorts are averaging a total of 50-billion views per day, significantly behind Instagram Reels with 140-billion views per day.

    (Source: WRAC Media, May 2023)

    • 68% of consumers purchased directly from a social media platform in 2022.
      • 98% consumers plan to make at least one purchase through social shopping or influencer commerce this year.

    (Source: Sprout Social Inc., February 2022)

    The most engaging types of in-feed social content:

    • Short-form videos - 66%
    • Images - 61%
    • Live videos - 37%
    • GIFs/Memes - 32%
    • Text-based posts - 32%
    • User generated content - 26%
    • Long-form videos - 24%
    • Audio - 13%
    • URL/Links to other content - 11%

    (Source: SproutSocial Inc., 2023 Content Benchmark Report)

    For additional information/insights on Digital (Internet/Mobile/Social Media)

    IAB  (Interactive Advertising Bureau)
    http://www.iab.net

    Borrell Associates, Inc.
    https://www.borrellassociates.com

    comScore, Inc.
    http://www.comscore.com

    eMarketer
    http://www.emarketer.com

    Nielsen
    http://www.nielsen.com

    Pew Research Internet Project
    http://www.pewinternet.org


    Can track consumer behavior and purchases
    Trackable:  Electronic measurement is very precise.  Advertisers can track which PC was "exposed," which clicked through an ad, and what else they were exposed to during an online session.  The internet is unique among all media in affording follow-through sales response.  Technology now allows specific ad messages to follow users from site to site
    Mimics TV:  Digital sellers are increasingly offering daypart, day-of-week, cost-per-click and GRP-based advertising models, beyond direct response tonnage buys of early days.  Additionally, TV-style commercial advertising units are increasingly available, extending exposure and awareness of creative.  CPM modules and Reach/Frequency data is extending into the marketplace
    Bigger screens on phones provide more ad space
    Speedier operating systems improve the ad environment
    Targeted:  Most Web sites are highly appealing to specific demographics, mindsets, consumer interests, etc.  Keyword buys can even more precisely target narrow, specific audiences. Site-based media buys can:
    • Offer ideal environment and timing to generate results
    • Frequently provide ad recall, impact/sales lift indicators not offered by other media
    • Often allow product category exclusivity in exchange for sponsorships
    • Offer synergistic point-of-sale and other promotional tie-ins
    Enables geo-targeting of consumers in the vicinity of a business
    Can drive consumers directly to a Web site
    Engagement:  Consumers are active participants in two-way interaction with both content and advertising online
    Users are already online, easily directed to an advertiser's website
    Flexible and Unique: An advertiser can put up a mass-appeal direct-response ad or a slick, produced video – and, unlike TV, online video ad lengths are flexible and not required to fit into commercial pods
    Video ads increasingly available as smartphone use increases
    Cost Efficient:  Inexpensive to buy compared to traditional electronic and print media
    Consumers are attuned to interacting with their mobile device, will do so with advertising delivered on them -- nothing is more personal and connected to modern consumers than their mobile devices
    Connectivity has become a lifestyle for the American consumer,  Increasing availability of quality information, entertainment, audio, and video content keep users coming back for more, expanding opportunities for online advertisers to connect with them at all hours of the day or night
    Messaging reaches the consumer immediately and can be delivered at the point of purchase

    Advertising is regarded as intrusive by consumers
    Fragmented Audience:  The numerous TV channels available and large number of radio stations available to consumers in any given market are miniscule compared to the number of sites available to online audiences
  • Heavy radio listeners drive more brand conversations that heavy users of other media, including social, TV, newspaper or radio.

      (Source: Engagement Labs TotalSocial, 2022-2023)

  • Buying Challenges:
    • Selling practices vary widely, including scheduling patterns, post-buy analysis
    • Budgeting:  Must determine whether online placement is an advertisement or a promotional budget item.
    • Cost:  CPMs are relatively high for ads that are intrusive or highly-targeted.
    • Special creative may be required to maximize impact
    Size of ads and length of messages is still limited by size of screen, bandwidth
    Accidental click-thru by the consumer will increase the cost of the ad to the marketer but don't expose the consumer to the message
    Exposure:  Consumer connection with content and placement varies widely from site to site
    Measurement and Accountability:  Research across the industry is still nascent and many sites and services employ unconventional and/or unreliable metrics to define audience and impact.  Additionally, while it's a given that online ads have the ability to motivate consumers, proving efficiency remains elusive.  Concern has grown across the industry in recent years regarding fraudulent measurement and reporting of consumer exposures to advertising
    Advertising Aversion:  Online ads such as pop-ups, banners are viewed by many consumers as too intrusive.  Blockers and other forms of avoidance are a problem for advertisers
    Fraud:  With measurement minimal or lacking altogether, the digital industry must confront controversy regarding criminal activity surrounding ads, and whether actual consumers or "bots" have actually accessed ads online
    Do Not Track Law:  It is illegal for advertisers, retailers, etc., to track consumers' movements across the Internet
    Privacy issues:  In addition to the legality of the practice, consumers are not receptive to online advertisers, retailers, etc., tracking them.  Many find ads following them across sites to be "creepy" or offensive, even "evil."
    As the adoption of traditional broadband service has slowed in recent years, a growing share of Americans now use smartphones as their primary means of online access at home. Today one-in-five American adults are "smartphone-only" internet users – meaning they own a smartphone, but do not have traditional home broadband service.

    Immediacy:  Advertising messages on both radio and the Internet reach consumers immediately.  Radio ads reach many listeners at a single time, while online ads present themselves when the user decides to log on to the ‘Net.  Exposure to advertising on both is complementary and will reach consumers at times when they might not have access to one medium or the other
    Increase Reach:  With a variety of formats in every market and national networks also delivering programming directed to specific demographic or interest groups, Radio allows advertisers to zero in on large numbers of consumers in the age demographics and socio-economic characteristics they need to reach to successfully market their products and services. While Web sites also deliver niche markets, many are small and users are not all on the site at the same time.  Radio supplements the somewhat narrower reach of most Web sites, resulting in effective exposure across platforms.
    Timing:  Radio spots air at certain specified times designated by the advertiser.  Digital advertising's timing is more random, reaching the consumer at whatever point they log on to devices.  Each has the capability to remind consumers of the other and reinforce messaging impact
    Cut through the clutter:  Radio has done an effective job of cutting down on commercial spot loads in recent years, whereas the burgeoning popularity of the Internet among marketers has created a cluttered environment online.  A campaign on radio will showcase the advertiser's message and can direct listeners to a site
    Build Trust:  Radio represents a trusted source for information and entertainment among consumers; many Americans continue to exercise caution in using the Internet and believing what they read or hear online.  Radio adds credibility to an Internet-radio campaign mix
    Enhance Recall:  When radio is combined with Internet advertising, it can increase brand recall and help drive awareness.
    • Radio drives web traffic to business websites after ad commercial exposure. In analyses of AnalyticOwl data, radio increased new visitor traffic:
      • 9% for jewelry retailers
      • 5% for auto service businesses
      • 2% for healthcare practitioners
      • 4% for lawn and garden retailers/services

      (Source: AnalyticOwl category analyses 2022-2023)

    • Heavy radio listeners drive more brand conversations that heavy users of other media, including social, TV, newspaper or radio.

    (Source: Engagement Labs TotalSocial, 2022-2023)





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