RAB Research Archive

Words salespeople need to use more often



Please and thank-you can go a long way in helping you stand out from your competition. Look for every opportunity to use these words in scenarios such as the ones listed below and watch how people respond.

-- When you call a new prospect do you say, "Could you please connect me with Mr. Big?"
-- Do you thank an executive assistant, receptionist or gatekeeper when they connect you with the person you are calling?
-- Do you say please when asking someone for a favor?
-- Do you thank the person in your company who drops everything to help resolve a problem with a prospect or customer?
-- Do you include the word please when asking for help?
-- Do you thank friends, family, colleagues or customers when they refer business to you?
-- Do you thank your boss for his or her feedback and direction?

Source: Sales author/trainer Kelley Robertson





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