Survey: Shoppers expect fast in-store pickup of online orders

Retailers who are not able to fulfill online orders for in-store pickup quickly risk losing customers. Fifty-percent of consumers expect to be able to order online and pickup in-store on the same day, according to SOTI’s “From Bricks to Clicks: State of Mobility in Retail 2021 Report." And 45% said if delivery or pick-up of an item is more than two days, they would look elsewhere.