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Survey: Shoppers expect fast in-store pickup of online orders



Retailers who are not able to fulfill online orders for in-store pickup quickly risk losing customers. Fifty-percent of consumers expect to be able to order online and pickup in-store on the same day, according to SOTI’s “From Bricks to Clicks: State of Mobility in Retail 2021 Report." And 45% said if delivery or pick-up of an item is more than two days, they would look elsewhere.

Source: Chain Store Age



View or Download: https://chainstoreage.com/survey-shoppers-expect-fast-store-pickup-online-orders?oly_enc_id=5790A5386267C6Y&utm_source=omeda&utm_medium=email&utm_campaign=NL_CSA+Day+Breaker&utm_keyword=

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