Survey: Two-thirds of consumers think AI will improve customer experience

New data reveals that consumers and businesses alike are optimistic about how artificial intelligence will impact customer experience in the near future. Nearly two-thirds of consumers surveyed believe AI will improve the quality and speed of customer experience over the next two to three years, according to global cloud firm Genesys' latest report, "The State of Customer Experience." For the most part, customer experience leaders are on the same page, as 42% cited the expanded use of AI to improve experiences as a top priority.