Widespread price increases, extreme weather events and long repair cycle times strain customer satisfaction with homeowners insurance claims, J.D. Pow

A homeowners insurance property claim should be a moment-of-truth opportunity when insurers make good on their coverage promises to their customers, but instead it has increasingly become a pain point. According to the J.D. Power 2025 U.S. Property Claims Satisfaction Study, released recently, the sheer volume of catastrophic events, history of widespread premium increases and slow repair cycle times have conspired to strain customer satisfaction with the homeowners insurance claims experience.