RAB Research Archive

Survey reveals perils of poor delivery experience



Online shoppers are not forgiving when it comes to quality of delivery. According to a new survey of approximately 1,000 U.S. consumers conducted in June 2022 by e-commerce delivery platform FarEye, 85% of respondents will not shop with a retailer again after having had a poor delivery experience. Furthermore, almost nine in 10 (88%) respondents say they may abandon their online shopping cart if delivery terms are poor, such as having slow delivery or high costs.

Source: Chain Store Age



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