Satisfaction with auto insurance claims strained by higher deductibles, more total losses, J.D. Power finds

Auto insurance rates have finally started to decline from the near-record highs of 2024, but customers are still feeling the sting of several years of sky-high insurance costs when it comes to their claims experience. According to the J.D. Power 2025 U.S. Auto Claims Satisfaction Study, released recently, 26% of auto insurance customers now have deductibles of $1,000 or more, and 7% of auto insurance customers say they've avoided filing a claim for fear their rates could rise.