DHL study reveals US e-commerce businesses' holiday priorities

DHL eCommerce shares exclusive insights from its 2025 E-Commerce Trends Report: Business Edit U.S. findings. The findings from 300 U.S. business-to-business (B2B) and business-to-consumer (B2C) online merchants reveal how businesses are preparing for peak season and what matters most during this critical time of year. From Black Friday to seasonal spikes, U.S. retailers are prioritizing free delivery and returns, using AI, and most orders are shipped domestically.