Leading Gas, Electric and Combination Utilities Maintain Momentum With Business Customers of All Sizes

New Escalent data show that business engagement with U.S. gas, electric and combination utilities has continued its upward trend into 2025, driven largely by stronger product experience and smoother service onboarding, even as gains softened slightly late in the year.

Amid ongoing economic pressures, utilities that tailor communication and offerings—especially for small and midsize business segments—are standing out by building stronger customer relationships and advancing trust with their business customers.