RAB Member Benefits: 800-232-3131

RAB.com is best viewed with latest version of IE, Safari, Chrome or Firefox.

Home

Research


 

Sales Tip - Do Not Interrupt

Frequently interrupting customers when they are speaking sends a negative message. It's usually done for one of these reasons:

-- The other person said something that energized you and you just couldn't wait to contribute your idea.
-- You disagreed with the customer and were so angry or disturbed by his/her position that you felt compelled to state your own.
-- You felt the customer was being long-winded, and you were too impatient to allow him/her to finish.

None of these are valid reasons to interrupt a customer. Whatever you gain by getting your two cents in prematurely, you may lose from a relationship perspective.

You may be making a valid point, but your customer may not appreciate your delivery method.

Source: Adapted from Results Through Relationships, by Joe Takash