RAB Research Archive

Auto insurance customer satisfaction reaches record high, J.D. Power finds



Despite steadily increasing premiums, auto insurance customers are more satisfied with their carriers than ever. The reason? According to the J.D. Power 2018 U.S. Auto Insurance Study,SM insurers are beginning to get the customer interaction formula right, offering a mix of digital and live interactions that keep customers engaged with their brands across all channels.

Source: J.D. Power



View or Download: http://www.jdpower.com/press-releases/jd-power-2018-us-auto-insurance-study

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